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To maintain High-Performance and ensure fair resource distribution across the firm, the Scout Chat SDK implements granular rate limiting.

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Dynamic Limits

Limits are applied at the User and Matter level.
LevelLimitReset
User100 queries / hourWindowed
Matter1,000 queries / dayDaily

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Handling Rate Limits

The SDK will emit a rateLimited event if the threshold is reached. 
chat.on('rateLimited', (retryAfter) => {
  console.log(`Limit reached. Retry in ${retryAfter}ms`);
});